16
Apr
2010
Yorkshire Ambulance to Fly With Phoenix
Workload Response Model
"Yorkshire Ambulance Service is working hard to improve patient care and response times across Yorkshire. We are pleased to have the support of ACTIVE to develop a flexible Ambulance resource, activity and response model using Phoenix." David Johnson, Yorkshire Ambulance Service
Following a successful trial of Phoenix(tm) - ACTIVE's workload model, Yorkshire Ambulance Service NHS Trust (YAS) has entered into a 12 month agreement to license the system and partner ACTIVE on further development for Ambulance Services.
Phoenix, which is already used by half of the UK Fire and Rescue Service, has been proven to increase efficiencies by maximising the resource available to emergency services.
YAS have been working closely with ACTIVE over the last month to identify ways that Phoenix can improve performance, and also streamline a number of internal processes. The workload model will give them detailed metrics regarding any deployment scenario to build a robust evidence base for making decisions.
The algorithms within Phoenix build upon those used in high performance Ambulance Services around the world, but allow the user to hypothetically run incident demand patterns against differing levels of resource. This will improve the accuracy of prioritising vehicles to match demand by hour or by shift, and the process will be run much faster; meaning that updating with new data can be completed in a few hours.
The Phoenix model will now be available to be used either by our clients directly, or on a consultancy project basis. The system has been designed to be quick and simple to use and will provide detailed information which is currently not available.
ACTIVE will be working closely with Yorkshire Ambulance Service to develop version 1 of Phoenix for the Ambulance Service. As the model has been developed for the Fire Service it has constantly evolved and stayed as the tool of choice to tackle ever-changing challenges that are faced by the UK emergency services.
This latest development is seen as the first in a series of major developments of our current systems to accomodate the the continually changing demands placed on the emergency services.