Ambulance Consultancy

ACTIVE solutions consultancy experts currently help over 80% of Ambulance services throughout the UK and Ireland. Click on one of the questions below to see how the team can help.

1. Do you understand the patterns and trends of demand that occur in your area?
   
   
   Approach

   • Recognise the different temporal patterns of demand on your service.
   • Appreciate the geographical changes in demand.

   Cost Benefits

   • Use the information as evidence for realigning resources for different times of the day to meet the demand.
   • Improvement in performance targets
2. Are you meeting national performance standards and if not do you understand the reasons why and what areas to focus on?
   
   
   Approach

   • Where you are failing?
   • Why are you failing?
   • Where are you meeting your targets?

   Outcome

   • Methods to improve response times for failing areas.
   • Achieve the most efficient use of resources to meet the demand and performance targets.
3. Do you understand the workload placed on each of your resources?
   
   
   Approach

   • Are you efficiently utilising your different types of resources?
   • Are your resources best place to meet the demand?
   • Does the workload change according to the time of day?

   Outcome

   • Reduce the response time to an incident.
   • Improve performance standards.
4. Do you want to increase the efficiency of the resource you have available?
   
   
   Approach

   • Calculate the number of resources required, to meet the demand.
   • Appreciate the difference in dispatch areas across the operational area and the difference in the type of resources required.

   Outcome

   • Identify efficient use of resources.
   • Improve response times and performance standards.
5. Do you understand the most cost effective way to increase performance?
   
   
   Approach

   • Model unlimited deployment scenarios.
   • Measure the impact of resource change on CAT A and B performance.
   • Understand cost benefit analysis of different deployment options.

   Outcome

   • Plan for the future using proven methods and tools.
   • Provide a robust evidence base for business development and planning.
   • Understand the cost associated with performance increases. Ie. New resource, change to shifts, repositioning of resources.
6. Do you understand the complete regional picture in terms of demand resource and demographics?
   
   
   Approach

   • Visualise multiple datasets in one environment.
   • Understand response potential across the region.
   • Have a detailed, low level knowledge of the population you serve.

   Outcome

   • Save money by working smarter and minimise overlap now county boundaries don’t exist within your region.
   • Understand performance potential available with the entire regional resource.
   • Understand the makeup of the regional population and remove some of the imperative of local knowledge.
7. Do you have an effective way of recruiting staff that ensures you achieve your targets?
   
   
   Approach

   • Identify areas where community responders are required.
   • Target households which match the types of people likely to be community paramedics.
   • Understand the equality and diversity of your workforce.
   • Understand the equality and diversity of the population you serve

   Outcome

   • Achieve equality and diversity targets.
   • Ensure marketing for recruitment campaigns is targeted.
   • Improve responsiveness in rural areas without draining front line resources.
8. Do you understand how you can reduce demand?
   
   
   Approach

   • Identify demand which could be managed out of your system. Ie. Frequent flyers, CAT C calls.
   • Understand the impact this demand is having on resource levels
   • Target communities which could be the focus of prevention activities such as awareness sessions, mailshots, district nursing.

   Outcome

   • Slow down the increase in call volume and begin to reduce it.
   • Release frontline resources to focus on emergency work.
   • Prevent misuse of the ‘999’ service by educating people.